To ensure that door supervisors have the knowledge and understanding of their
roles and responsibilities in the security industry environment and have the
appropriate communication skills and knowledge of conflict management.

COURSE CONTENT:

MODULE 1 - Working in the Private Security Industry

• The purpose and main features of the private security industry
• Legislation
• Principles of fire safety
• Workplace emergencies
• Principles of effective communication and customer care

MODULE 2 - Working as a Door Supervisor

• Appropriate Behaviour
• Civil and criminal law
• Admission policies and search procedures
• The powers of citizens arrest and related procedures
• Drug legislation
• Incident recording and crime scene preservation
• Licensing law and social responsibility
• Safety and security issues

MODULE 3 - Conflict Management for the Private Security Industry

• Principles of conflict management
• Recognise, assess and reduce risk in conflict situations
• How to communicate effectively in emotive situations and de-escalate conflict
• How to develop and use problem solving strategies for resolving conflict
• Good practice to follow after conflict situations

 

MODULE 4 - Physical Intervention Skills for the Private Security Industry

• Physical Interventions and the legal and professional implications of their use
• Reducing the risk of harm when physical intervention skills are used
• Non aggressive physical skills
• Non pain-related standing holding and escorting techniques, including non-restrictive and restrictive skills
• Good practice to follow

DURATION: 4 Days

VENUE: Cardiff or Cwmbran

COURSE FEES: £245.00 pp

EXAM FEES: £55.00pp